ACUPUNCTURE FAQs

Acupuncture was developed in China at least 2000 years ago as part of a health system that emphasised harmony with nature. It is a holistic approach that recognises that all aspects of your health and lifestyle influence your physical and mental wellbeing as an individual and within society. At Acupuncture Associates we combine the holistic benefits of this traditional treatment with evidence based medical practice to help our patients manage pain and a diverse range of other conditions. 

Frequently asked questions

FACILITY

Capacity


We will be opening with limited capacity. Our facilities are very large and spacious allowing for social distancing to be accomplished smoothly.




Anti-Microbial Coating


Each month we apply an anti-microbial fog to all surfaces of the facility. This coating kills 99.9% of bacteria and viruses lasting well over 30 days but we will apply every 30 days.




Sneeze Guards


All registers and redemption counters are equipped with sneeze guard dividers between the staff and customers.




Disinfecting


Disinfectant wiping and spraying conducted in high traffic areas throughout the day. This has always been in practice and we will continue to have staff wipe down and spray disinfectant to high traffic touched areas throughout the entire day of operation.




Vacuuming


Vacuuming play areas throughout the day has always been in practice and we will continue to keep it in practice with our cordless vacuums allowing us to keep our facility extremely clean the entire day.




Deep Cleaning


Full deep cleaning and disinfecting of entire facility and equipment upon closing has always been in practice and we will continue this practice. Upon closing the business each day, we will conduct a deep cleaning and disinfecting of all surfaces and equipment.




Ventilation


All HVAC units fitted with MERV-13 air filters.




Social Distancing


Social distancing signs and markers can be found throughout the facility.





STAFF

Termperature Checks


Prior to clocking in, every staff member will be temperature checked with an IR touch free thermometer and documented. Employees showing temperature reading of 100 degrees or above will be sent home.




Health Screening Questionaire


Utilizing our time clock software health screening feature, we will require all staff members to complete a full health screening questionnaire as part of their clock in procedure.




Face Coverings


All staff members are required to wear a mask at all times.




Hand Washing


All staff members are required to wash their hands with soap and water prior to their schedueld shift.





GUEST

Temperature Checks


Upon entering, every customer including children will be temperature checked with an IR touch free thermometer. Customers showing temperature reading of 100 degrees or above will be turned away.




Face Coverings


Masks required for all guests ages 3 and older unless seated at a dining table.




COVID-19 E-Waiver/Questionnaire


Upon entry, all customers are required to complete a liability waiver. Included in this waiver, are both COVID-19 related liability release, as well as a short questionnaire regarding their health status/symptoms and potential exposure within prior 2 weeks. Waivers can be signed electronically directly from the customer’s own mobile device.




Hand Sanitizers


Hand sanitizing stations found throughout the facility




Contacless Payments


Each cash register allows for Apply Pay and Android Pay payments.





ATTRACTIONS

Soft Playground, Inflatables, and Toddler Zone


All equipment is disinfected and cleaned throughout the entire day.




Ropes Course (Port Jefferson)


Children will be socially distanced and the course will be disinfected throughout the entire day.




Social Distancing


Our staff will help with social distancign children but we ask that parents also help in social distancing their children on equipment.




Arcade


Our arcades have always been disinfected and cleaned through the entire day and we will continue to practice this.




Laser Tag (Commack)


After every session of laser tag, every laser tag vest will be sprayed down with disinfectant. Laser tag as a game already requires players to be socially distanced.





GENERAL

Memberships


All affected memberships will be extended accordingly. No members will lose out due to NYS shutdown. Members should expect a call from us within a week of reopening to review their extended memberships.




Arcade Games


For social distancing purposes, we have shut off every other game (or card swiper) to help maintain social distancing efforts. Please only play multi player games alone or with someone from your imediate group/party.




Gift Cards


Gift cards can still be used within our locations for purchases such as game cards, cafe, and party payments. Unfortunately, this prepurchase ticketing system we are using for open play does not recognize gift cards.




Free Passes


If you have free pass voucher you can simply select "free pass" when making your reservation. You will be required to redeem your free pass upon checking in.




10 Visit Punch Passes


If you have a 10 visit punch pass you can simply select "Punch Pass" when making your reservation. You will be required to have your punch pass "punched" upon checking in.





THE CLINIC

Spa Private Medical Services

31 New Barn Lane, Prestbury, Cheltenham

Email: ajlyster@gmail.com

Email: drvictoriahardwick.acupuncture@gmail.com

Tel Mr Lyster: 07540 487477

Tel Dr Hardwick: 07780622598

© 2021 Acupuncture Associates.